BGHC Store Policies

Orders will be processed in 1 business day. All orders received after 5 PM EST will begin production the next business day. Orders are not processed on weekends (Saturday & Sunday) and holidays.

Standard Shipping: 3-5 Business Days for $10

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will lead to prosecution to the fullest extent of the law. 

We take great pride in our product and its 100% guaranteed. Since natural hair is reactive to simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Bad Girlz Hair Club verifies and agrees that the product is defective in any way, Bad Girlz Hair Club will then exchange or replace the items. 

If the customer selects a product in exchange or greater value, they will be responsible for paying the additional cost of the item. Bad Girlz Hair Club will cover the cost of shipping the exchanged/ new item back the customer if priority shipping is selected. If the Bad Girlz Hair Club does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED. 

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept exchanges only for product with the same or higher value.

 Customers are advised to complete exchange requests within 7 days f receipt in order to qualify for an exchange. Any exchange request not received within the specific time will be disqualified. 

The product must be sent back in the original condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in anyway (ORIGINAL TIES MUST REMAIN IN TACT as it was received by the customer). Send your exchanged item(s) including your first  name, last name, phone number, your exchange request and original receipt to: 

BAD GIRLZ HAIR CLUB

4051 W 92ND PLACE

MERRILLVILLE, IN 46410

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are FINAL on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible is responsible for all return freights in a product exchange transactions. 

NOTE: DUE TO THE DELICATE NATURE OF CLOSURES & FRONTALS, THEY CAN NOT BE EXCHANGED OR REPLACED.

Bad Girlz Hair Club, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Bad Girlz Hair Club will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Bad Girlz Hair Club is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Bad Girlz Hair Club LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.